AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
It's been a long time coming, but Verizon and AT&T are reportedly at the point where their 5G SA networks are almost ready ...
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.
Snow and sleet began falling in the Dallas-area on Thursday and is expected to last into Friday, the same day Texas is ...
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
AT&T's Fiber 300 Plan may not offer the best value, but its speeds should be more than enough for average internet users.
Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...
Results that may be inaccessible to you are currently showing.
Hide inaccessible results
Feedback