It's been a long time coming, but Verizon and AT&T are reportedly at the point where their 5G SA networks are almost ready ...

Snow and sleet began falling in the Dallas-area on Thursday and is expected to last into Friday, the same day Texas is ...

AT&T made a “bold promise” to customers Wednesday, telling them that the company plans to issue credits to consumers who lose ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes ...