The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call center operations.

More than 71 million Americans receive Social Security benefits, and March 7 brings a major Social Security shake-up. The Social Security Administration (SSA) has launched a new national system update ...

Several House members had called for Mr. Gonzales, a Texas Republican, to step down after texts emerged showing his pursuit ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

The tax agency’s CEO criticized his predecessors for staffing up without justification, though he noted he has not conducted workforce analysis either.

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

Lakeland Electric’s newest customer service employee, CayLa is a hyper-realistic, artificial-intelligence call agent designed to answer billing questions, set up payment plans, and transfer service ...

Looking for a flooring installer and considering Home Depot? Learn about Home Depot flooring services and if it’s a good ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Interviews with customers and reviews of court records and complaints by The Post allege deceptive pricing, careless handling of belongings and aggressive pressure to tip.

Elevated Dynamics reaches 500 sales for Verizon in one quarter, highlighting growth driven by wireless service ...