Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...

Announced Tuesday, the new AT&T Guarantee promises customers that if they lose phone service for more than an hour or fiber ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...