I kicked back at my all-time favorite coffee shop, nervously waiting for them to call my friend's double espresso macchiato. I pleasantly sipped my tea with a tad bit of guilt. He sprung up, walked to ...

Assertiveness—a communication style that involves frank self-expression while respecting others—is considered a teachable skill and has been regarded as useful in improving the safety of medical care.

Everyone is familiar with the concept of assertiveness: the sweet spot between aggressive and passive communication characterized by direct, respectful conversation. Yet few can accurately gauge just ...

There’s a powerful difference between getting what you want and alienating everyone in the process. That difference often boils down to understanding aggression vs assertiveness. One builds walls ...