Securing customers is only one challenging part of being a small business owner. The other part is keeping them–all with the help of a solid customer service strategy. It’s clear that solid customer ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Upwork reports that small businesses in 2026 are embracing AI, e-commerce, and sustainability to adapt to changing market ...

TROY, Mich.--(BUSINESS WIRE)--Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are ...

Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large and small improve and ...

Adpost's latest AI chatbot update leverages cutting-edge Natural Language Processing (NLP) and machine learning to transform unstructured data into actionable insights, enabling small businesses to ...

When someone orders a product, such as a charcuterie kit, from the subscription service Platterful, the company gives them a week to enjoy their items. Then, it emails the customer asking them to ...