NEW YORK (CBSNewYork) --No one really likes to wait on hold when looking for customer service, and dealing with automated voice prompts can often be more of a burden than a blessing. But what if there ...

Nuance Communications unveiled a new piece of software for mobile phones that allows users to retrieve and display information regarding their account by calling a new customer care number. Rather ...

Dassault Falcon has launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The app offers instant ...

AT&T has launched a redesigned app with a GenAI assistant, unified service controls, and shopping features for wireless and ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

There is no shortage of customer service complaints in the world of retail and air travel. As two of the most contentious industries when it comes to keeping their customers happy, representatives ...

CHICAGO (WLS) -- Comcast customers have a new way to rate the cable company's customer service. A new app lets customers track and then rate Comcast technicians. It sends an alert to customers 30 ...

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...