PHOENIX--(BUSINESS WIRE)--In celebration of Customer Service Week, October 7-11, University of Phoenix is pleased to announce the launch of new career-focused skill pathways in customer service ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The world of jobs is in a state of flux, thanks to rising adoption of artificial intelligence, and the jobs that are most vulnerable to this automation drive are software-IT and customer services, ...

Consumer services is a broad field with a variety of benefits and drawbacks. Here’s what you should consider before choosing it as a career path. The consumer services industry is broad and ...

For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...

It’s no wonder that customer service roles are known for burnout and high turnover—a trend that has only increased during the Great Resignation. But it doesn’t have to be this way. By investing in the ...

Will AI mean the end of the road for my customer service career? This is a question I imagine some customer service employees are asking themselves right now. As companies automate more basic queries, ...