Cloud computing has transformed the contact centre industry. Like many other businesses the benefits of increased flexibility, lower capital expenditure and reduced operational costs have allowed ...

PARIS, Oct 5 (Reuters) - Aircall, a call centre software company that has been valued at around $1 billion, said on Thursday it was in no rush for a stock market flotation, as it unveiled a new ...

SaaS Labs is a 100% remote startup that builds these products with other remote workforces in mind, especially its Contact Centre as a Service product. The global contact centre software market size ...

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has made available its Softphone Connector on salesforce.com's AppExchange 2. The Softphone ...

Key Companies Covered in the Contact Center Software Market Research Report are Genesys, Alcatel-Lucent Enterprise, Huawei Technologies Co., Ltd, Avaya, Inc., Mitel ...

Chordiant says its Enterprise Contact Centre system automates and manages business processes from the initial point of customer contact through to the back-office. The system provides staff with a ...

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PARIS, June 27 (Reuters) - Aircall, the call centre software company valued at around $1 billion, said it had exceeded $100 million in annual recurring revenue, and planned to expand in Singapore and ...

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