AI, Wendy

Wendy's has begun using AI at its drive-thrus. Will the tech come to MA? What to know
The company stresses on its website that the AI technology will be "an assistant – not a replacement" to Wendy's employees.
Wendy’s Is Making a Big Change to Its Drive-Thrus—And You Might Not Be Happy About It
Get ready to order your Baconator in a whole new way. Here's how Wendy's drive-thrus will be changing this year.
Wendy’s adds AI voice assistant to take drive-thru orders
The fast-food chain Wendy’s will implement artificial intelligence (AI) to assist with order-taking at hundreds of its drive-thru windows before the end of the year.
More Wendy's restaurants will use AI to take your drive-thru order this year
An AI ordering assistant named FreshAI will be taking drive-thru orders at 500 more Wendy's restaurants this year, CEO Kirk Tanner said.
Wendy’s plans to add more AI ordering assistants to restaurants nationwide
Wendy’s plans to expand its “voice-enabled AI order taking” at up to 600 restaurants nationwide by the end of the year, CEO Kirk Tanner confirmed during a recent earnings call. The burger chain currently uses its AI voice assistant,
Wendy’s Is Making Big Changes to Its Drive-Thrus This Year — and Customers Are Divided
Wendy’s will use FreshAI, a voice AI assistant, at hundreds of Wendy’s locations by the end of 2025, CEO Kirk Tanner announced on Feb. 13. The news was met with mixed reactions from fans of the fast food chain online.
Wendy's is expanding its drive-thru AI test
The fast-food chain, which has voice-activated drive-thru ordering in more than 100 restaurants, plans to expand it to 500 by the end of
Big changes are coming to Wendy’s drive-thru
If you frequent the drive-thru line at Wendy’s, be prepared for some A.I. technology to take your order by the end of the year. In a Feb. 13 earnings call, CEO Kirk Tanner revealed Wendy’s would deploy “voice-enabled AI order taking” at up to 600 restaurants across the country.
Wendy’s adding AI voice assistant to take drive-thru orders — and customers slam the tech: ‘They suck so badly’
Would you like AI with that? Wendy’s will implement artificial intelligence to help take orders at hundreds of their drive-thru windows by the end of the year. The news was revealed by CEO Kirk Tanner revealed during the company’s fourth-quarter earnings call on Thursday,
Wendy's Is Rolling Out AI Order Takers to Hundreds of Drive-Thrus
Wendy's is expanding its use of artificial intelligence in drive-thru operations. By the end of 2025, the company plans to implement AI voice assistants in 500 to 600 drive-thru locations, up from around 100 currently utilizing the technology.
Who's taking your order at Wendy's? Fast food chain plans AI drive-thru order rollout
An AI ordering assistant called FreshAI will take drive-thru orders at 500 more Wendy's restaurants this year, CEO Kirk ...
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Wendy’s Has Made a Change + Customers Are Furious About It!
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Wendy's Is Making a Big Change to How Customers Order Meals—Here's What You Need to Know
According to Tanner, who claims to test the AI assistant out himself a few times a week, FreshAI “gives customers the ...
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Wendy’s hits the gas on drive-thru AI, digital menu boards and kiosks
Early results revealed this technology has simplified ordering and helped free up employees to enhance the customer ...
Wendy’s customers bitter over ‘garbage’ decision to employ AI bots — but some are relieved
Wendy’s is employing AI bots at its drive-thrus — and customers have mixed feelings about it. The CEO of Wendy’s, Kirk Tanner ...
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SpongeBob Gives Wendy’s a Boost as Voice AI Growth Looms
Wendy’s navigated a pressured fast-food category in 2024 on three fronts—technology, innovation, and breakfast, the latter of ...